Returns Policy

All our splashbacks are packaged with courier transportation in mind to arrive with you in perfect order. Please examine packaging for damage of any kind before signing to accept the delivery, if there is damage refuse the product and state reason, and leave with the courier driver, the product will be returned to us to re-manufacture and dispatch to you. We do not accept returns of any product that has been incorrectly fitted with the wrong adhesive, it must only be applied with supplied low modular adhesive to prevent damage to splashback print. We cannot accept returns based up customer change of mind, customer supplied wrong sizes or above incorrect application.Please report any noticeable problems to us immediately by email to info@purplefroginteriors.com. 

We reserve the right to replace/rectify any fault or issue at our discression prior to money refund.

Manufacture of glass splashbacks can take up to 14 days prior to courier dispatch, once dispatched with the courier you will receive a tracking code by email. we cannot be held responsible for delays in courier service as this is beyond our control, especially seasonal deliveries such as the Christmas period.

Ordering Terms & Conditions

You may change your order specifications any time by written email up until payment has been received. Once payment has been received it may not be possible to change your order because the manufacturing process has likely begun. It is your responsibility to ensure your measurements and chosen design is suitable before providing payment, as once payment has been made and the individual manufacture of your splashback has begun we cannot change this without additional charge.

Due to digital print process it may not always be possible to re-create exact colours as previously supplied, this is beyond our natural control however we endeavour to keep colours uniform. 

Important note;

As there as so many viewing devices to view our products such as Mobile phones, tablets and computers each with their own colour settings, please be aware there may be a colour/visual difference to the finished product, please view all splashbacks on our site as a visual example only.

Delivery

 Delivery by courier are to mainland UK. We reserve the right to charge additional delivery charges for non-mainland UK locations, or totally refund your order.

Distant Selling Regulations

As this is a bespoke product that is made to consumers own specification and measurements your order may not be cancelled once payment has been received. Where possible we reserve the right to issue a cancellation or refund if the order has yet to make it to the manufacturing stage.

Privacy Policy

We do not under any circumstances share your delivery details with anyone. All our online payments are encrypted through a secured 3rd party company, we do not see any card processing details on our website.